Location: Remote with preference given to candidates between UTC+2 and UTC-8

Summary

Hypothesis is seeking a Customer Success Manager to join our growing Education team. You’ll help us address the rapidly expanding demand from academic institutions, departments, faculty and students for our digital annotation tool that facilitates close reading and deep discussion in online learning environments. This key customer-facing role is responsible for managing the full complement of day-to-day activities that support our partners, interacting heavily with both technical support and sales to ensure that our users have a seamless experience, and are delighted by their use of Hypothesis products.

To be successful in this position, the individual must be a technologist and an educator with both a deep passion for and knowledge of teaching and learning and a strong belief in the role technology can play in supporting the goals of students, instructors, and institutions. While an understanding of customer success practices is important, the ability to build relationships with users and partners of Hypothesis is critical. You will be the face of the company to most of our customers.

About the team

Hypothesis is a small edtech start-up company with financial backing that is ramping up to respond to high demand from stakeholders across the education marketplace. We work with educators, schools, and publishers to bring new, innovative capabilities and workflows over digital content.

We are a diverse, supportive, highly collaborative, 100% remote team of technologists, educators, and entrepreneurs working together to bring new capabilities to the web. We code in the open (our repos are public and liberally licensed) and help