Location: Remote with preference given to candidates between UTC+2 and UTC-8

Summary

Hypothesis is seeking to add an Associate Customer Support Engineer to join our growing support team. You’ll help us meet the rapidly expanding demand from academic institutions, departments, faculty and students for our digital annotation tool that facilitates close reading and deep discussion in learning environments. This key customer-facing role is responsible for user support, technical onboarding, and documentation to ensure that our users and partners have a seamless experience and are delighted by their use of Hypothesis products.

To be successful in this position, the individual must be both a human-centered problem solver and a deeply curious technical troubleshooter. While technical skills are critical, the ability to forge relationships with the users of Hypothesis is equally important. We are a trusted resource and collaborator to our diverse community of annotators.

About the team

Hypothesis is a small edtech start-up company with rapidly growing use across the education marketplace. We work with educators, schools and publishers to bring new, innovative capabilities and workflows over digital content.

We are a diverse, supportive, highly collaborative, 100% remote team of technologists, educators, and entrepreneurs working together to bring new capabilities to the web. We code in the open (our repos are public and liberally licensed) and help drive