Troubleshooting Error Messages in the LMS App

Troubleshooting Error Messages in the LMS App2021-07-22T11:59:12-07:00
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  4. Troubleshooting Error Messages in the LMS App

Something went wrong: Unable to fetch grade

Additional details in the error message may include:

  • LTI outcome request failed
  • Missing or invalid consumer key or access token

This error can occur if the LMS is running on an Apache HTTP Server that has not been configured to allow access to HTTP authorization headers.

Ask your LMS hosting provider or systems administrator to set the following Apache directive:

CGIPassAuth On

Further information about this directive can be found here: https://httpd.apache.org/docs/trunk/mod/core.html#cgipassauth

Hypothesis couldn’t find the file in the course

Please visit Fixing a Broken Canvas File Link.

Couldn’t get the file from Canvas

Please visit Fixing a Broken Canvas File Link.

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